Privacy policy

Last updated: 09/06/2025

At DIVA, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or make a purchase from https://www.divaearrings.in (the “Site”). It also explains your rights and choices regarding your information.

By using our Site or services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with the updated date. Please check this page regularly for updates.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide

This includes:

Contact details (name, address, phone number, email)
Order details (billing and shipping information, items ordered)
Account information (username, password, security questions)
Shopping behavior (items viewed, added to cart or Wishlist)
Customer service communications

You may choose not to provide certain information, but that could limit your ability to use some features of our services.

b. Information We Collect Automatically

We use cookies and similar technologies to collect data about:

Your device and browser
IP address
Pages visited and time spent
How you interact with our services

c. Information from Third Parties

We may receive data from:

Service providers like Shopify (for store operations)
Payment processors (for transaction completion)
Marketing and analytics partners (to enhance your experience)

3. How We Use Your Information

We use your personal information to:

Fulfill and manage your orders
Communicate with you about purchases, returns, or account-related updates
Provide customer service
Improve and personalize your experience
Detect and prevent fraud or misuse
Send promotional messages (with your consent)

You can unsubscribe from marketing emails at any time using the link in the email.

4. Cookies

We use cookies to:

Remember your preferences
Improve website performance and functionality
Analyze site traffic
Show relevant ads

You can control cookies through your browser settings. Disabling cookies may affect some features on our Site. Learn more about Shopify’s cookie practices here.

5. How We Share Your Information

We may share your personal information with:

Service providers (e.g., Shopify, shipping companies, payment processors)
Marketing partners to provide personalized content or ads
Affiliates or business partners
Authorities or legal entities when required by law

We do not sell your personal information.

6. User-Generated Content

If you post reviews or content on our site, it may be visible to others. Be mindful of what you share publicly, as we cannot control how others use that information.

7. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

8. Security and Data Retention

We take reasonable measures to protect your information, but no system is 100% secure. Avoid sharing sensitive data through unsecure channels.

We retain your data only as long as necessary—for example, to fulfill orders, manage your account, or meet legal requirements.

9. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent for certain uses
File a complaint with your data protection authority

To exercise your rights, please contact us using the details below. We may ask for verification before processing your request.

10. For International Users

Your data may be processed in countries outside your own, including the United States, where data protection laws may differ from those in your country.