Refund policy

At DIVA, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 48-hour return policy, which means you have 48 hours from the time of delivery to request a return.

Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, with tags intact, and in its original packaging

  • A receipt or proof of purchase is required

Return Charges

  • A ₹50 return processing & logistics fee will be deducted from the refund amount

  • This fee does not apply if the product is damaged, defective, or incorrectly delivered

How to Start a Return

To initiate a return, please contact us at support@divaearrings.in.

Once your return request is approved, we will provide:

  • Detailed instructions on how and where to send your package

Please Note: Items sent back without prior approval will not be accepted.

Special Cases & Guidelines

1. Damaged Product

If you receive a damaged product:

  • Share clear pictures of the damaged item

  • We will send you a replacement FREE OF COST

  • No return charges apply

2. Wrong Product Received

If you receive the wrong product:

  • Do not use the item

  • Keep it in original condition and packaging

  • We will arrange the return and re-ship the correct product

  • No return charges apply

⚠️ If the returned product is used, damaged, or missing parts, the customer will bear the applicable charges.

3. Missing / Wrong Product Claims

  • An unboxing video is mandatory

  • Claims without an unboxing video will not be accepted

4. Proper Unboxing Video Requirements

The video must:

  • Clearly show the shipping label with Order ID

  • Be continuous, without cuts or pauses

  • Clearly display the product inside the package

No Return for Change of Mind

Due to the nature of imitation jewellery and hygiene considerations, returns are not accepted for change of mind, personal preference, or if you simply do not like the product after delivery.

Returns will only be accepted in the following cases:

  • The product is damaged on arrival

  • The product is defective

  • The wrong product has been delivered

  • The product has missing items (with valid unboxing video proof)

📌 Please Note: Minor variations in color, finish, size, or design due to lighting, photography, or screen resolution are not considered defects.

Return Address

A-1103, Ananta By Royal & Dev,
Godrej Garden City, Chandkheda,
Ahmedabad – 382470,
Gujarat, India

Exchanges

To exchange an item:

  1. Return the original product as per the policy above

  2. Place a new order for the desired item

Refunds

  • Once the returned item is received and inspected, we’ll notify you

  • Approved refunds will be processed to the original payment method within 10 business days

  • The ₹50 return charge (if applicable) will be deducted before processing the refund

  • Banks may take additional time to reflect the amount

If 15 business days have passed since approval and you haven’t received your refund, please contact us at support@divaearrings.in.